Sorry it didn't work out!
We want to make sure this process is easy as possible for you.
Please review our policy and common questions below to assist you.
Want a full refund?
The item you want to return must be shipped to us within 14 days from the date you received your package in order to receive a full refund onto your original form of payment.
What if I send my package after the 14 days?
You still have up to 30 days from the date you received your package to receive store credit. You will receive an email with a coupon code for the total amount.
What if I'm passed the 30 days mark?
Any item(s) returned after the 30 days will not be accepted. You will have the option of having the items reshipped back to you and will be responsible for the shipping fees.
For more questions on shipping, visit here: http://www.shopaconcept.com/pages/shipping
What is considered okay to return?
Item(s) that are unworn, unwashed, and undamaged with all original package and tag(s) intact are okay to return. Item(s) that are not marked final sale (jewelry, accessories, and intimates are non-returnable.) Shoes must be returned in its original shoebox, placed inside a separate shipping box to be eligible for return.
What if I want to make an exchange?
We currently do not have an exchange policy. If you would like to make an exchange, please create a new order to purchase the item(s) you desire and return the original item you no longer want for a refund. Make sure the item you're returning follows our policy.
We offer free pre-paid return labels through UPS. You can process your returns directly here: https://shopaconcept.returnly.com/. Once you follow all the steps, please print the pre-paid label and place it on your package. You can drop your package off at your nearest UPS drop off facility only.
For drop-off locations, please visit: https://www.ups.com/dropoff
What if I want to use my own shipping label?
If you would like to use your own shipping label when returning, please print and fill out our return slip below and ship it with your package using any mail carrier of your choice.
Where do I send my return?
Returns are only accepted via mail to the following address:
A CONCEPT RETURNS
1458 S. San Pedro St. Suite #208
Los Angeles, CA 90015
What if I received my item(s) as a gift?
If you received a gift, we can offer you store credit for the item as long as it is returned back to us within the 30 days from when the package was delivered. Please make sure to state in the comments section of the return slip that you received as a gift along with your proper email address so that we can send the store credit to the correct person.
How soon will my return be processed?
All returns are processed within 7 business days from the day we received them. If you're receiving a full refund back onto your original form of payment, please allow another 3-5 business days for the total amount to show up on your bank statement. If you're receiving store credit, an email will be sent to you with a coupon code for the amount the same day your return is processed.
Have another question?
We are available Monday to Friday 9:00AM to 5:00PM Pacific Standard Time (PST) if you have any additional questions regarding your return.
Email us: firstname.lastname@example.org
If you are using your own mail carrier or if you made an international order, please download and print the form below.